dl444's Privacy Policy

This Privacy Policy ("Policy") applies to every member who uses the dl444 platform. When you use dl444's website, mobile version, or any related services, you agree to the terms of this Policy.

dl444 is committed to ensuring a safe and reliable online gaming environment for players in Bangladesh. We believe that the protection of personal information is a fundamental right. With that goal in mind, we manage your data following the highest standards in the industry.

If you disagree with anything described in this Policy, please refrain from using our platform. For any questions, contact our support team.

We collect various types of information when you create an account and use services on dl444. These are described in detail below.

Identity Information

This includes the information you provide during account registration:

• Full name and date of birth
• Mobile phone number and email address
• Current residential address
• National ID or passport number (for identity verification purposes)

Financial Information

Information required to process deposits and withdrawals, such as:

• bKash, Nagad, or Rocket mobile wallet number
• Transaction amounts and history
• Account balance and bonus-related information

Note: dl444 never stores your full payment credentials (such as PIN or password).

Technical Information

Information automatically collected while using the platform:

• IP address and device information
• Browser type and operating system
• Login time, session duration, and navigation patterns
• Information collected from cookies and similar tracking technologies

Communication Information

When you contact our support team (via live chat or email), we store the messages and information exchanged, which are used to improve service quality.

dl444 uses collected information only for specific and legitimate purposes. The main purposes for which we use your data are listed below:

Service Operation & Improvement

• Account creation, verification, and management
• Processing deposits and withdrawals
• Providing bonuses and promotional offers
• Technical development and maintenance of the platform
• Personalizing the user experience

Security & Fraud Prevention

• Detecting unauthorized access to accounts
• Monitoring suspicious transactions and activity
• Anti-money laundering measures (KYC/AML)
• Detecting and preventing multiple accounts

Communication & Notifications

• Transaction confirmation messages
• Important account notifications
• Promotional offers (based on your consent)
• Responses to support requests

Legal Compliance

Your information may be used to comply with applicable legal regulations, follow government directives, and for dispute resolution purposes.

dl444 does not sell or rent your personal information under any circumstances. However, limited information may be shared with certain trusted third parties to deliver specific services:

Payment Service Providers

Necessary information is shared with bKash, Nagad, and Rocket to process transactions through these platforms. Each of these organizations has its own privacy policy.

Technology & Gaming Partners

Game providers including Pragmatic Play, Spribe, JILI, PG Soft, and Evolution Gaming may receive minimal information relevant to their services. This information is used only to manage game sessions.

Legal Authorities

It is our legal obligation to provide required information based on court orders or lawful requests from law enforcement agencies. In such cases, we provide only the information that was requested.

Business Transfers

In the event of a change in company ownership, merger, or acquisition, user information may be transferred to the new ownership. We will provide advance notice in such situations.

dl444 uses cookies and similar technologies on its website. Cookies are small text files stored in your browser that help improve your experience with our services.

Types of Cookies We Use

• Essential Cookies: Required to maintain login sessions and ensure security. These cannot be disabled.
• Functional Cookies: Used to remember your preferences (such as language settings).
• Analytics Cookies: Help improve our services by analyzing platform usage.
• Security Cookies: Used for fraud detection and protection against cyber attacks.

You can disable non-essential cookies through your browser settings. However, some platform features may not work properly as a result.

dl444 retains your personal information only for as long as necessary. The retention period depends on the type of information and legal requirements:

• Account Information: For as long as the account is active, and for a defined period after closure as required by law.
• Financial Transaction Records: Retained for an extended period in compliance with financial regulations.
• Support Communications: For a reasonable period after the last contact.
• Technical Logs: For a limited period for security review purposes.

Upon a request to close your account, subject to legal obligations, we will delete or securely anonymize your personal information in a timely manner.

dl444 has implemented the highest industry-standard technical and organizational measures to protect your information:

Technical Security

• SSL/TLS Encryption: All data transmitted between your browser and our servers is sent in encrypted form.
• Database Encryption: Stored sensitive information is kept in an encrypted format.
• Firewall Protection: Advanced network security layers prevent unauthorized access.
• Two-Factor Authentication: An option to add an extra layer of security to your account.

Organizational Security

• Only staff who need access to personal information can access it (principle of least privilege).
• Regular staff training on data protection is conducted.
• A rapid response plan is in place in the event of a security breach.

As a dl444 user, you have certain important rights regarding your personal information:

Right of Access

You can request a copy of the personal information we hold about you. We will provide this information within a reasonable time.

Right of Rectification

If any of your information is incorrect, you can request a correction through your account settings or via support.

Right of Erasure

In certain circumstances you can request that your personal information be deleted. However, some information may be retained due to legal obligations, active disputes, or applicable regulations.

Right to Object to Processing

You can object to the use of your data for specific purposes (such as marketing communications). Your request will be honored wherever possible.

Right to Data Portability

Where technically feasible, you can receive your data in a structured, machine-readable format.

To exercise any of the above rights, contact our support team. We will respond to your request within 30 business days.

dl444 is a platform strictly for users aged 21 and above. We do not knowingly collect or process information from anyone under the age of 21.

Age verification is mandatory at registration. If we become aware that a minor's information has entered our system, we will immediately close that account and delete the associated information.

dl444 may update this Privacy Policy from time to time. Changes may occur in the following situations:

• When new services or features are added
• In response to legal or regulatory changes
• When best practices in data protection improve
• Based on user feedback

For significant changes, we will notify you in advance via email or through the platform. Continued use of the platform after an update will be considered acceptance of the new policy.

The current version of the policy will always be available on this page, and the "Last Updated" date will be noted at the top of the page.